Garnet Health

Physician Customer Service Associate

Job Locations US-NY-Middletown
Job Post Information* : Posted Date 6 months ago(4/19/2021 11:37 AM)
Physical Location
Garnet Health Doctors
Campus : Location
# of Openings
Business/Administrative Support/Clerical
Shift (1) : Shift Type
7 - Variable Start Time
Shift (1) : If Other, Shift Slot
Flex start between 7:45a-11:45a, rotation of shifts, weekends, evenings and holidays required


Garnet Health (formerly Greater Hudson Valley Health System,) is a New York State, not-for-profit corporation headquartered in Middletown, New York, approximately 60 miles north of New York City. Garnet Health is comprised of Garnet Health Medical Center, Garnet Health Medical Center - Catskills, Garnet Health Doctors, Garnet Health Foundation and Garnet Health Foundation - Catskills.  Garnet Health is dedicated to developing specialty services, medical programs and needed healthcare services that allow residents to remain close to home to receive quality care.

Providing healthcare to nearly 450,000 residents in Orange, Sullivan and Ulster Counties, Garnet Health was designed to improve the quality, stability and efficiency of healthcare services in the mid-Hudson and Catskill region. Services provided by more than 3,300 employed professionals and over 850 medical staff members, makes Garnet Health one of the largest healthcare providers in the tri-county area. The System’s three hospital campuses (Garnet Health Medical Center - Catskills (Harris and Callicoon, NY) and Garnet Health Medical Center (Middletown, NY) plus several outpatient facilities, offer a broad spectrum of care including:


Performs general receptionist and related clerical duties for Garnet Health Doctors physician practice call center. Additionally, this position will be cross-trained to work in the practices; which includes greeting, interviews or telephones patients and/or families or other representatives. This position requires high phone volume, records information into computer, pre-registers patients as scheduled.


Minimum Education: High School Graduate with courses successfully completed in Business and/or computer studies to include typing. Associates degree preferred.


Minimum Experience: 1 year related experience in a high traffic, confidential environment. Must be well organized with demonstrated ability to deal with all levels of the general public and upper management. Must be customer focused, service excellence and team player. Must support all function of the practice and enhance the overall patient experience. Must have the ability to work independently without a lot of direct management oversight.


Physical Requirements: Work is sedentary with intermittent walking and standing; some transportation of patient by wheelchair; operates a Personal Computer; reaches and handles forms; visual acuity required to type and read forms; requires ability to handle patients and family members under stressful conditions.


Working Conditions: Works inside office facilities. Flexibility in schedule necessary including traveling to other sites as staffing and volume dictates.


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