Garnet Health (formerly Greater Hudson Valley Health System,) is a New York State, not-for-profit corporation headquartered in Middletown, New York, approximately 60 miles north of New York City. Garnet Health is comprised of Garnet Health Medical Center, Garnet Health Medical Center - Catskills, Garnet Health Doctors, Garnet Health Foundation and Garnet Health Foundation - Catskills. Garnet Health is dedicated to developing specialty services, medical programs and needed healthcare services that allow residents to remain close to home to receive quality care.
Providing healthcare to nearly 450,000 residents in Orange, Sullivan and Ulster Counties, Garnet Health was designed to improve the quality, stability and efficiency of healthcare services in the mid-Hudson and Catskill region. Services provided by more than 3,300 employed professionals and over 850 medical staff members, makes Garnet Health one of the largest healthcare providers in the tri-county area. The System’s three hospital campuses (Garnet Health Medical Center - Catskills (Harris and Callicoon, NY) and Garnet Health Medical Center (Middletown, NY) plus several outpatient facilities, offer a broad spectrum of care including:
The Patient Access Representative is an employee who is responsible to collect correct up front information to assure proper care for the patient as well as the billing and collection of payment. The Patient Representative is to be versatile and able to register in all ancillary areas of the Patient Access Department. Also able to coordinate with all areas associated with all departments of the facility.
Minimum Education: High School diploma or equivalent
Minimum Experience: One year related office experience with insurance knowledge is helpful. Employee must have good communication skills to deal with the patients and physicians as well as coworkers. Knowledge of some Medical Terminology preferred. Must be able to function calmly and with good judgment under difficult situations and be able to assess patient behavior and deal with upset and ill patients under stress.
Required Certification/Registration: None.
Physical Requirements: Position will be primary light work, requiring occasional lifting and/or carrying objects weighing up to 25 pounds. Occasional bending, twisting, stooping, kneeling and reaching is required. The position requires mostly sitting with periods of standing and walking.
• Environmental Demands and Exposure to Hazards: Works in a clean, well- lighted, heated or ventilated facility. No routine exposure to hazards. May have occasional exposure to blood, body substances, infectious materials, chemical hazards, vibration, radiation, slippery surfaces or noise that may result from performance of duties.
• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 25 lbs.
• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.