Garnet Health

Patient Care Liaison - Emergency Department

Job Locations US-NY-Middletown
Job Post Information* : Posted Date 2 weeks ago(1/10/2022 2:11 PM)
Physical Location
Garnet Health Medical Center
Campus : Location
# of Openings
Business/Administrative Support/Clerical
Shift (1) : Shift Type
3 - Night
Shift (1) : If Other, Shift Slot
Nights, (12a-8a) including rotating weekends and holidays.


At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite to make your career home with us as a Patient Liaison on our Emergency Department team at/in Garnet Health Medical Center- Middletown. 


The primary function of the Patient Care Liaison is to welcome patients as they enter the Emergency Department and orient them to the processes that will occur during the visit. This liaison will also attend to the needs of visitors and patients entering the hospital through the Emergency Room entrance. For those patients, families or visitors waiting in the ED waiting room, the liaison keeps them informed about next steps. The individual accepting this position will have strong interpersonal skills, be service oriented and possess an understanding of and be proactive in meeting patient/family needs. This position reports to the Emergency Department Nurse Director.


At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine.


Minimum Education: Associates Degree


Minimum Experience: Excellent communication skills, Experience working in a hospital or healthcare setting, Good problem solving skills, Must enjoy working with the public, Bilingual (Spanish) preferred, Basic computer skills


Required Certification/Registration: Must attend hospital crisis training program within 3 months of hire or transfer and annually thereafter.


Physical Requirements: Prolonged, extensive or considerable standing/walking. Lifts, positions, pushes and/or transfers patients.


Working Conditions:

  • Environmental Demands and Exposure to Hazards: Works in a clean, well-lighted, heated or ventilated facility.  No routine exposure to hazards.
  • Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
  • Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.


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